Customer Experience & Retention Specialist (Flexible)

Brian O'Keefe - State Farm Agent; Town of Islip (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

401(k)

401(k) matching

Job summary

Brian O'Keefe - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the agency's growth in the community.

Responsibilities include handling inquiries, updating client records, and coordinating with teams to ensure satisfaction. The role emphasizes strong communication, empathy, and a proactive, sales-minded attitude with potential for advancement.

Qualifications

• Strong communication and problem-solving abilities are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly and professionally.
• Bilingual Spanish is preferred to support a diverse client base.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain accurate client records and update information as needed.
• Support customer retention strategies and follow up on leads.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service

Bilingual Spanish

Job description

Brian O'Keefe - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the agency's growth in the community.

Responsibilities include handling inquiries, updating client records, and coordinating with teams to ensure satisfaction. The role emphasizes strong communication, empathy, and a proactive, sales-minded attitude with potential for advancement.