Customer Experience Resolution Specialist

Default Brand; Tampa (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Benefits

Dental Benefits

Vision Benefits

Employee Assistance Program

Paid Time Off

Employee Discount

Professional Development

Tuition Assistance

Wellness Centers

401(k) & Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries in Florida is seeking a Customer Care Specialist to resolve escalated issues, document interactions, and ensure customer satisfaction. You'll collaborate with store teams, warehouse staff, and vendors to deliver timely resolutions.

The role emphasizes process improvement, coaching peers, and handling delivery concerns, orders, and service appointments. A team-oriented mindset and strong communication are essential.

Qualifications

• Experience in customer care or call center environments is preferred.
• Ability to document interactions clearly for continuity.
• Strong communication and problem-solving skills essential.

Responsibilities

• Professionally interact with customers, including escalated cases.
• Document all interactions for seamless service continuity.
• Follow resolution processes and follow up as needed.
• Support fellow representatives and provide guidance as needed.
• Handle delivery issues and manage order changes in the system.
• Collaborate with vendors and internal teams to resolve issues.
• Uphold core values and contribute to process improvements.
• Analyze reports to optimize customer service performance.

Skills

Customer Service

Escalation Handling

Documentation

Problem Solving

Cross-functional Collaboration

Education

High School Diploma or GED

Tools

CRM Software

Job description

Ashley Furniture Industries in Florida is seeking a Customer Care Specialist to resolve escalated issues, document interactions, and ensure customer satisfaction. You'll collaborate with store teams, warehouse staff, and vendors to deliver timely resolutions.

The role emphasizes process improvement, coaching peers, and handling delivery concerns, orders, and service appointments. A team-oriented mindset and strong communication are essential.