Retail Customer Care & Sales Support Specialist

Ashley Furniture Industries, LLC; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Employee discount 10-30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture Industries, LLC seeks a Customer Service Representative to welcome customers at the front desk, process orders, and manage accounts with accuracy and care. You will support store operations, handle occasional cash transactions, and assist with documentation and reporting to ensure smooth sales processes.

The role emphasizes team collaboration, flexible scheduling including weekends, and a commitment to delivering a positive customer experience in a fast-paced retail environment.

Qualifications

• Demonstrated customer service experience or aptitude.
• Ability to work with multiple store systems and processes.
• Strong communication and problem-solving skills.

Responsibilities

• Greet customers warmly and deliver outstanding service across in-person, phone, and email channels.
• Process sales orders accurately with proper documentation and approvals.
• Manage customer accounts, credit applications, and financing arrangements.
• Handle cash and reconcile transactions following company procedures.
• Resolve customer inquiries and escalate complex issues when needed.

Skills

Customer service oriented

Team player

Flexible scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ashley Furniture Industries, LLC seeks a Customer Service Representative to welcome customers at the front desk, process orders, and manage accounts with accuracy and care. You will support store operations, handle occasional cash transactions, and assist with documentation and reporting to ensure smooth sales processes.

The role emphasizes team collaboration, flexible scheduling including weekends, and a commitment to delivering a positive customer experience in a fast-paced retail environment.