Escalations & Returns Customer Specialist

Ashley Furniture Industries; Tampa (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

PTO

Employee discount

Professional development

Tuition assistance

Wellness centers

401(k) & Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries seeks a dedicated Customer Care professional in a climate-controlled office in Tampa. You will engage with customers, document interactions, and resolve issues while supporting teammates and coordinating with delivery partners.

This role emphasizes service quality, problem solving, and process adherence. Join a company that values growth, integrity, and operational excellence, offering opportunities for professional development, generous benefits, and a culture

Qualifications

• Excellent communication and active listening skills.
• Ability to de-escalate and resolve customer issues effectively.
• Strong collaboration and teamwork across departments.

Responsibilities

• Interact with customers professionally, especially in escalated situations.
• Document all interactions accurately for continuity.
• Follow established processes to resolve issues and ensure satisfaction.
• Provide guidance to teammates and assist with challenging cases.
• Manage delivery and order-related issues to ensure timely resolutions.
• Coordinate with third-party vendors to deliver excellent service.

Skills

Communication

Problem solving

Customer service

Team collaboration

Time management

Job description

Ashley Furniture Industries seeks a dedicated Customer Care professional in a climate-controlled office in Tampa. You will engage with customers, document interactions, and resolve issues while supporting teammates and coordinating with delivery partners.

This role emphasizes service quality, problem solving, and process adherence. Join a company that values growth, integrity, and operational excellence, offering opportunities for professional development, generous benefits, and a culture