Customer Experience Solutions Specialist

Default Brand; Tampa, Town of Arcadia (FL, WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision

Paid Time Off

Employee Discount

Professional Development

Tuition Assistance

Wellness Centers

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture, a world-leading home furnishings company, seeks a Customer Experience Corporate Solutions Specialist to enhance service quality by analyzing data, addressing issues, and resolving complex customer concerns.

You will work with teams across Ashley, perform root cause analysis on customer journeys, and help refine policies to prevent recurrences, contributing to superior satisfaction and loyalty.

Qualifications

• Experience using data analysis to diagnose and resolve customer issues.
• Strong problem-solving skills and understanding of corporate policies.

Responsibilities

• Perform root cause analysis on multiple customer journeys.
• Collaborate with cross-functional teams to resolve issues and improve processes.

Skills

Data analysis

Customer service

Root cause analysis

Collaboration

Job description

Ashley Furniture, a world-leading home furnishings company, seeks a Customer Experience Corporate Solutions Specialist to enhance service quality by analyzing data, addressing issues, and resolving complex customer concerns.

You will work with teams across Ashley, perform root cause analysis on customer journeys, and help refine policies to prevent recurrences, contributing to superior satisfaction and loyalty.