Customer Experience Representative

Ultimate Staffing; Chanhassen (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

PTO & 401(k)

Tuition reimbursement

Growth opportunities

Supportive environment

Job summary

Ultimate Staffing is seeking customer-focused professionals to deliver high-quality service and support across multiple programs. In this role, you'll assist customers via phone and written correspondence, resolve inquiries, and process account updates.

The Customer Experience Representative will handle inbound calls, provide accurate information, and work toward retention and sales opportunities while meeting performance goals for quality, productivity, and attendance.

Qualifications

• Associate's degree and 1-2 years of experience, or equivalent combination.
• Prior call center or customer service experience preferred.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Reliable, team‑oriented, and motivated to learn.

Responsibilities

• Handle inbound customer calls and written inquiries with professionalism
• Provide accurate information and resolve customer issues efficiently
• Meet performance goals for quality, productivity, and attendance
• Process customer requests, documentation, and correspondence
• Use product knowledge to support retention and sales opportunities

Skills

Communication skills

Attention to detail

Team-oriented

Education

Associate's degree and 1-2 years experience

Tools

Microsoft Word

Excel

Outlook

Job description

We're seeking customer‑focused professionals to deliver high‑quality service and support across multiple programs. In this role, you'll assist customers via phone and correspondence, resolve inquiries, and process account updates.

Customer Experience Representative

What You'll Do

• Handle inbound customer calls and written inquiries with professionalism
• Provide accurate information and resolve customer issues efficiently
• Meet performance goals for quality, productivity, and attendance
• Process customer requests, documentation, and correspondence
• Use product knowledge to support retention and sales opportunities

What We're Looking For

• Associate's degree and 1-2 years of experience, or equivalent combination
• Prior call center or customer service experience preferred
• Strong communication skills and attention to detail
• Proficiency with Microsoft Word, Excel, and Outlook
• Reliable, team‑oriented, and motivated to learn

Why Join Us

• Competitive pay and comprehensive benefits
• Paid time off and 401(k) with company match
• Training, tuition reimbursement, and growth opportunities
• Supportive, collaborative work environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.