Customer Service Representative

Ultimate Staffing; Santa Ana (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Ultimate Staffing is seeking an experienced Customer Service Representative to join a client’s dynamic team in California. The role focuses on handling customer inquiries with precision and care, ensuring high satisfaction and accurate record keeping.

Responsibilities include responding to inquiries via phone, email, or chat, resolving issues, and maintaining customer data. The position runs Monday to Friday on the first shift and offers benefits such as health, dental, and vision insurance, a

Qualifications

• Previous experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and databases.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Responsibilities

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information and resolving customer issues effectively.
• Maintaining and updating customer records in the company's database.
• Collaborating with team members to ensure smooth operations.
• Ensuring all customer interactions align with the company's standards and policies.
• Providing feedback on customer interactions to help improve the overall customer service process.

Skills

Strong communication

Interpersonal skills

Independent work

Team collaboration

Detail-oriented

Tools

Customer service software

Databases

Job description

Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client's dynamic team in California. The role is integral to maintaining the high standard of customer satisfaction that the company is known for, and it involves handling customer inquiries with precision and care.

Position Overview

Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client's dynamic team in California. The role is integral to maintaining the high standard of customer satisfaction that the company is known for, and it involves handling customer inquiries with precision and care.

Responsibilities

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information and resolving customer issues effectively.
• Maintaining and updating customer records in the company's database.
• Collaborating with team members to ensure smooth operations.
• Ensuring all customer interactions align with the company's standards and policies.
• Providing feedback on customer interactions to help improve the overall customer service process.

Requirements

• Previous experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and databases.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Work Hours

Monday to Friday, First Shift

Benefits

• Competitive salary ranging from $24 to $25 per hour.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Additional Details

The position offers a competitive pay range with a supportive work environment that encourages growth and development. Candidates interested in providing exceptional customer service and contributing to a positive team dynamic are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.