Customer Support Representative

Ultimate Staffing; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Ultimate Staffing in Los Angeles is seeking a professional, customer-focused Customer Service Representative to join a fast-paced, high-volume call center. You will handle inbound and outbound calls, assist customers with questions and requests, and document interactions.

The role emphasizes timely, accurate information and courteous service to maintain strong customer satisfaction and support our clients' accounts.

Responsibilities

• Handle a high volume of inbound and outbound customer calls throughout the day.
• Respond to customer questions, requests, and general account or service inquiries.
• Provide professional, friendly, and accurate information while maintaining excellent customer service.

Job description

We are seeking a professional and customer-focused Customer Service Representative who is comfortable working in a fast-paced, high-volume phone environment. This position will be responsible for handling a steady flow of inbound and outbound calls, assisting customers with questions and requests, documenting interactions, and providing timely and professional service.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls throughout the day.
• Respond to customer questions, requests, and general account or service inquiries.
• Provide professional, friendly, and accurate information while maintaining excellent customer service.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.