Customer Experience Pro — POS, Returns & Training

Nordstrom; Burlington (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom in Burlington, MA seeks a personable team member to deliver friendly service, handle returns, and support order pickup. You will train new hires on the register, process transactions accurately, and uphold privacy and security standards daily.

Hours vary by business needs, including evenings and weekends; opportunities to promote Nordstrom Loyalty and learn new tools and services. A collaborative, customer‑first mindset is essential.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency with multiple operating systems and store systems.
• Clear communication and interpersonal skills.
• Ability to train and onboard new hires on the register.

Responsibilities

• Deliver seamless, friendly service and own customer interactions from start to finish.
• Resolve returns and exchanges and support order pickup inquiries.
• Accurately process transactions using POS and store systems.
• Promote Nordstrom Loyalty and new tools to enhance experience.
• Maintain privacy and security of customer information.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

POS systems

MS Windows

iOS

Android

Job description

Nordstrom in Burlington, MA seeks a personable team member to deliver friendly service, handle returns, and support order pickup. You will train new hires on the register, process transactions accurately, and uphold privacy and security standards daily.

Hours vary by business needs, including evenings and weekends; opportunities to promote Nordstrom Loyalty and learn new tools and services. A collaborative, customer‑first mindset is essential.