Seasonal Customer Service Specialist - POS & Training

Nordstrom, Inc.; Burlington (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a customer-focused team member in Burlington, MA to provide friendly service, resolve returns, and support order pickup. You will process transactions, mentor new hires on the register, and protect customer privacy while promoting loyalty programs and new tools. Hours vary and include evenings and weekends.

Strong relationship skills, proficiency with Windows, iOS and Android, and the ability to train others on POS are essential for success in this role.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education and compliance.
• Promote Nordstrom Loyalty program and new tools to enhance customer and employee experience.

Skills

Customer service

Relationship building

Communication

Multitasking

POS training

Technical literacy

Tools

POS system

Store systems

MS Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking a customer-focused team member in Burlington, MA to provide friendly service, resolve returns, and support order pickup. You will process transactions, mentor new hires on the register, and protect customer privacy while promoting loyalty programs and new tools. Hours vary and include evenings and weekends.

Strong relationship skills, proficiency with Windows, iOS and Android, and the ability to train others on POS are essential for success in this role.