Customer Experience Pro in Training

CarMax; Victorville (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Paid holidays

Job summary

CarMax, the nation’s largest used‑car retailer, seeks a Customer Specialist in Training in Victorville, CA. You will guide customers through sales, appraisals, test drives, and service steps while learning CarMax processes in a fast‑paced setting. The role emphasizes integrity, teamwork, and handling paperwork, with hands‑on training and growth potential. You’ll coordinate service appointments and ensure accurate billing.

Qualifications

• Strong communication and representation of CarMax
• Ability to build lasting relationships and win‑win solutions
• Demonstrated integrity, respect, and teamwork in fast paced environment
• Balancing customer needs with business goals and following processes
• Ability to manage multiple tasks and meet deadlines

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check‑in and daily scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and managing paperwork.
• Coordinate service appointments and review repair invoices for accuracy.
• Follow EH&S requirements and maintain a clean work area.

Skills

Strong communication

Relationship building

Integrity & teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax, the nation’s largest used‑car retailer, seeks a Customer Specialist in Training in Victorville, CA. You will guide customers through sales, appraisals, test drives, and service steps while learning CarMax processes in a fast‑paced setting. The role emphasizes integrity, teamwork, and handling paperwork, with hands‑on training and growth potential. You’ll coordinate service appointments and ensure accurate billing.