Customer Experience Pro in Training

CarMax; Pleasant Hill (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick time accrual

Job summary

CarMax in Pleasant Hill is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience. You will guide customers through buying, selling, or servicing vehicles and support appraisal, paperwork, and repair coordination tasks.

The role emphasizes integrity, teamwork, and accurate data handling in a fast-paced environment. A High School Diploma and a valid driver's license are required, with on-site responsibilities at the Pleasant Hill location.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• Strong communication and customer service skills expected.
• Ability to balance multiple tasks in fast-paced environment.
• Attention to detail and data transcription accuracy.

Responsibilities

• Deliver exceptional customer service during sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as reports, paperwork, and payments.
• Coordinate service appointments and review repair invoices for accuracy.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Data entry

Interpersonal skills

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office Suite

Job description

CarMax in Pleasant Hill is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience. You will guide customers through buying, selling, or servicing vehicles and support appraisal, paperwork, and repair coordination tasks.

The role emphasizes integrity, teamwork, and accurate data handling in a fast-paced environment. A High School Diploma and a valid driver's license are required, with on-site responsibilities at the Pleasant Hill location.