Customer Experience Navigator

CarMax; Pleasant Hill (CA); On-site; USD 29,618 - 44,496; Full time

Benefits offered by this job

Paid sick time

Vacation time

Paid holidays

Job summary

CarMax Business Services in Pleasant Hill, California, is seeking a Customer Specialist to provide exceptional service while guiding customers through the buying and selling process. Responsibilities include customer interaction, vehicle condition assessments, and administrative tasks. The ideal candidate should have a high school diploma, strong communication skills, and sales experience. The position offers an hourly rate of $21.50 to $32.30 along with paid time off and benefits.

Qualifications

• Sales and customer service experience preferred.
• Valid Driver’s License required.
• Ability to lift objects that weigh as much as 25 lbs.

Responsibilities

• Provide exceptional customer service throughout the sales process.
• Conduct vehicle condition assessments and communicate with Buyers.
• Manage vehicle arrival and inventory scanning.
• Perform administrative tasks and ensure documentation accuracy.
• Create service appointments and review repair orders.

Skills

Exceptional communication skills

Confidence in self and product

Ability to build relationships

Strong team behaviors

Attention to detail

Ability to perform multiple duties

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

CarMax Business Services in Pleasant Hill, California, is seeking a Customer Specialist to provide exceptional service while guiding customers through the buying and selling process. Responsibilities include customer interaction, vehicle condition assessments, and administrative tasks. The ideal candidate should have a high school diploma, strong communication skills, and sales experience. The position offers an hourly rate of $21.50 to $32.30 along with paid time off and benefits.