Customer Experience Pro: Car Sales & Appraisals

CarMax; Tyler (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax Tyler seeks a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing of vehicles. You will guide customers, assist with appraisals, paperwork, and repairs while coordinating across teams to ensure a smooth journey.

The role emphasizes honesty, integrity, and strong communication, with hands-on learning in a fast-paced environment. Minimum requirements include a high school diploma and ability to lift 25 lbs.

Qualifications

• Strong communication skills and ability to represent CarMax.
• Ability to build lasting relationships and create win–win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Capable of balancing customer needs with business goals and following processes.
• Ability to manage multiple tasks and meet deadlines with attention to detail.
• High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in, scanning and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and auditing documents.
• Coordinate service appointments and review repair orders for accurate billing.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Customer focus

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax Tyler seeks a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing of vehicles. You will guide customers, assist with appraisals, paperwork, and repairs while coordinating across teams to ensure a smooth journey.

The role emphasizes honesty, integrity, and strong communication, with hands-on learning in a fast-paced environment. Minimum requirements include a high school diploma and ability to lift 25 lbs.