Customer Experience Pro | Growth & Benefits

HomeTeam Pest Defense, Inc.; Myrtle Beach (SC); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock plan

Paid time off

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative in Myrtle Beach to deliver excellent service and support to customers. You will handle inquiries, schedule pest control services, and assist with billing while maintaining accurate customer records.

The role emphasizes professional communication, problem-solving, and teamwork in a supportive, employee-focused environment with comprehensive benefits and opportunities for advancement.

Qualifications

• Minimum 1 year of customer service experience.
• Basic/entry level computer skills.
• Familiar with telephone systems and features.
• Must be 18+ with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Answer questions, research problems, and provide pricing.
• Schedule services using Route Point software.
• Handle billing questions and process payments.
• Maintain customer files and notes in the system.
• Escalate inquiries to managers when needed.
• Calm and diffuse angry customers professionally.

Skills

Customer service

Telephone etiquette

Basic computer skills

Education

High school diploma or GED

Job description

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative in Myrtle Beach to deliver excellent service and support to customers. You will handle inquiries, schedule pest control services, and assist with billing while maintaining accurate customer records.

The role emphasizes professional communication, problem-solving, and teamwork in a supportive, employee-focused environment with comprehensive benefits and opportunities for advancement.