Customer Experience Pro - Auto Service Center

Caliber Collision; Anderson (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

Caliber Collision in Anderson, SC is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car and tow company support. The role involves handling inquiries, assisting with load level decisions, and applying knowledge of insurance authorizations and billing procedures.

You will work with multiple software systems to manage schedules and communicate effectively in a fast-paced environment, supporting a customer-focused team and

Qualifications

• 1+ year of experience in a customer-facing environment.
• Ability to navigate multiple software systems.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and assist customers with extraordinary service.
• Monitor work volume and help balance load at the center.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Understand and explain insurance partner requirements regarding authorizations, billing and load levels.

Skills

Customer Service

Communication skills

Microsoft Office

Multitasking

Teamwork

Tools

CRM software

Job description

Caliber Collision in Anderson, SC is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car and tow company support. The role involves handling inquiries, assisting with load level decisions, and applying knowledge of insurance authorizations and billing procedures.

You will work with multiple software systems to manage schedules and communicate effectively in a fast-paced environment, supporting a customer-focused team and