Customer Service Pro - Fast-Paced Auto Collision Center

calibercollision; Colorado Springs (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Overtime pay

Job summary

Caliber Collision is hiring a Customer Service Representative to greet customers, manage workload, and coordinate rental car/tow companies for one-stop service. You will maintain knowledge of insurance partner requirements on authorizations, billing and load levels.

This role offers weekly pay, overtime eligibility, and benefits from day one. The ideal candidate has 1+ year of customer-facing experience, strong verbal and written communication, and the ability to juggle multiple software systems

Qualifications

• 1+ year of experience in customer-facing roles.
• Able to use multiple software systems, including MS Office.
• Strong communication and teamwork skills.

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor center workload and adjust load level requests.
• Coordinate Rental Car/Tow/insurance partners and manage related processes.

Skills

Verbal communication

Written communication

Software systems

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative to greet customers, manage workload, and coordinate rental car/tow companies for one-stop service. You will maintain knowledge of insurance partner requirements on authorizations, billing and load levels.

This role offers weekly pay, overtime eligibility, and benefits from day one. The ideal candidate has 1+ year of customer-facing experience, strong verbal and written communication, and the ability to juggle multiple software systems