Customer Service Pro – Auto Collision Center

calibercollision; Anderson (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Weekly pay & overtime

Paid vacation & holidays

Career growth from within

Hands-on production shop experience

Job summary

Caliber Collision in Anderson, SC is seeking a Customer Service Representative to greet customers and deliver extraordinary service, handling daily front-desk duties and coordinating rental car/tow companies for seamless one-stop service. The role requires clear communication, ability to juggle priorities in a fast-paced shop, and familiarity with multiple software systems including Microsoft Office.

This position offers day-one benefits and career growth within a nationwide collision repair

Qualifications

• 1+ years of experience within a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite.
• Work through competing priorities and adapt easily to a fast-paced environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Ability to work in a collaborative environment.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume scheduled for the center and recommend load level requests when necessary.
• Coordinate Rental Car/Tow companies to provide one-stop service to customers.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Collaborative environment

Tools

Microsoft Office Suite

Job description

Caliber Collision in Anderson, SC is seeking a Customer Service Representative to greet customers and deliver extraordinary service, handling daily front-desk duties and coordinating rental car/tow companies for seamless one-stop service. The role requires clear communication, ability to juggle priorities in a fast-paced shop, and familiarity with multiple software systems including Microsoft Office.

This position offers day-one benefits and career growth within a nationwide collision repair