Auto Collision Customer Experience Specialist

Caliber Collision; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Overtime pay

Paid vacation

Job summary

Caliber Collision is hiring a Customer Service Representative at the Service Center Anderson - East. You will greet customers and provide exceptional service, monitor daily work volume, and coordinate rental car partners to streamline service for clients.

The role requires at least 1 year of customer-facing experience and comfort navigating multiple software systems. Caliber offers immediate medical/dental/vision benefits, paid time off, and opportunities for growth.

Qualifications

• 1+ year of experience in a customer-facing environment.

Responsibilities

• Greet and provide extraordinary customer service to internal and external customers.
• Monitor center work volume and request load level adjustments when needed.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.

Skills

Effective communication

Multisystem navigation

Prioritization under pressure

Customer service oriented

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative at the Service Center Anderson - East. You will greet customers and provide exceptional service, monitor daily work volume, and coordinate rental car partners to streamline service for clients.

The role requires at least 1 year of customer-facing experience and comfort navigating multiple software systems. Caliber offers immediate medical/dental/vision benefits, paid time off, and opportunities for growth.