Customer Experience Pro - Auto Collision Support

Holdings LLC; Jacksonville (NC); Vor Ort; USD 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Parental leave

Paid holidays

Insurance from day 1

401(k) with company match

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Zusammenfassung

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers. You will manage administrative tasks for the Repair Facility Team, coordinate scheduling, and ensure accurate documentation throughout the repair process.

Responsibilities include running the WOW plan, coordinating insurance authorizations, maintaining rental details, and logging communications in CCC One.

Qualifikationen

• High School Diploma or GED required.
• Minimum 1 year in a similar admin role.

Aufgaben

• Execute WOW plan consistently.
• Schedule vehicle repairs using CCC One and proper scripts.
• Retrieve insurance assignments and obtain repair authorization documents.
• Prepare RO packets with QC checklist, work order, parts list and rental indicators.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One with usage data.
• Manage ARMS to reflect vehicles in CCC One.

Kenntnisse

Multitasking

Attention to detail

Office equipment

Communication

Sales drive

Customer service

Ausbildung

High School Diploma or GED

Tools

CCC One

ARMS

Jobbeschreibung

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers. You will manage administrative tasks for the Repair Facility Team, coordinate scheduling, and ensure accurate documentation throughout the repair process.

Responsibilities include running the WOW plan, coordinating insurance authorizations, maintaining rental details, and logging communications in CCC One.