Customer Experience & POS Lead

FashionUnited; Rapid City (SD); On-site; USD 36,000 - 54,000; Full time

Job summary

Kohl's in Rapid City seeks a Supervisor to lead point of sale and customer service excellence. You will coach associates, ensure swift transactions and a compelling customer experience, and drive adherence to brand standards.

Responsibilities include training on merchandising, product knowledge and signing, as well as managing cash processes and loss-prevention measures. A customer-focused mindset and strong communication are essential.

Qualifications

• Must be at least 18 years old.
• Experience supervising teams or associates and coaching to daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and customer experience.
• Meet or exceed individual goals and support storewide targets.
• Coach and train associates to execute point of sale and customer service standards.
• Support merchandising standards, product knowledge and signing.
• Oversee daily cash-related processes and loss prevention cooperation.
• Model integrity, teamwork and customer-service mindset.

Skills

Leadership

Coaching

Customer service

Communication

Flexibility

Job description

Kohl's in Rapid City seeks a Supervisor to lead point of sale and customer service excellence. You will coach associates, ensure swift transactions and a compelling customer experience, and drive adherence to brand standards.

Responsibilities include training on merchandising, product knowledge and signing, as well as managing cash processes and loss-prevention measures. A customer-focused mindset and strong communication are essential.