Retail Customer Experience Leader

Kohl's; Lexington (SC); Presencial; USD 15.000 - 26.000; Jornada completa

Descripción de la vacante

Kohl's in Lexington, SC seeks a Store Supervisor to lead and coach associates, delivering rapid, accurate service and a compelling customer experience at the point of sale and customer service. You will supervise daily operations, support training, and help the team meet store goals while upholding Kohl's brand standards.

The role requires strong communication, adaptability to a variety of shifts, and a commitment to teamwork and loss prevention.

Formación

• Experience supervising teams or associates to include coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• Must be 18 years of age or older.

Responsabilidades

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience at the POS and Customer Service.
• Meet or exceed individual goals and support storewide goals.
• Coach and train associates to accurately execute point of sale and customer service standards.
• Support training on merchandising standards, product knowledge, and tools; adhere to Kohl’s brand standards.
• Support inventory accuracy by completing merchandise disposition practices.
• Oversee daily cash-related processes (register and cash balancing, change orders, voided transactions).
• Execute opening/closing store processes and provide direction to associates.
• Use KPIs to inform business decisions and drive store results.

Conocimientos

Supervising teams

Communication skills

Interpersonal skills

Flexible availability

Descripción del empleo

Kohl's in Lexington, SC seeks a Store Supervisor to lead and coach associates, delivering rapid, accurate service and a compelling customer experience at the point of sale and customer service. You will supervise daily operations, support training, and help the team meet store goals while upholding Kohl's brand standards.

The role requires strong communication, adaptability to a variety of shifts, and a commitment to teamwork and loss prevention.