Customer Experience & Pick-Up Specialist

Floor & Decor; West Chester Township (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays + personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor seeks a customer-focused associate to greet customers and manage storage buy pick-ups. You will coordinate the car topper program, verify purchaser identity, and collect necessary information for smooth retrievals.

This role requires strong communication and computer skills in a fast-paced retail environment. Both full-time and part-time positions are available, with a base pay starting at $15.15 per hour and higher starting pay based on experience.

Qualifications

• 1 year of retail sales experience or equivalent combination of education and experience required.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with ability to work with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and able to work in a fast-paced environment.

Responsibilities

• Greet customers and assist with storage buy orders and inquiries.
• Manage the storage buy pick-up process including the car topper program.
• Follow phone answering SOP and verify identity of customers picking up orders.
• Collect required customer information for pick-ups and ensure accuracy.
• Deliver storage buy orders in POS and maintain safety procedures.

Skills

Retail experience

Communication skills

Interpersonal skills

Computer skills

Self-starter

Job description

Floor & Decor seeks a customer-focused associate to greet customers and manage storage buy pick-ups. You will coordinate the car topper program, verify purchaser identity, and collect necessary information for smooth retrievals.

This role requires strong communication and computer skills in a fast-paced retail environment. Both full-time and part-time positions are available, with a base pay starting at $15.15 per hour and higher starting pay based on experience.