Customer Experience & Pick-Up Specialist

Floor & Decor Holdings Inc.; San Antonio (TX); On-site; USD 1,705,000 - 2,428,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays and personal holiday

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. in San Antonio is seeking a friendly associate to greet customers and manage the customer storage buy pick-up process, including verification of identity and required information.

The role requires at least one year of retail sales experience, excellent communication, and strong computer skills. You will work in a fast-paced environment, stock and assist customers, and follow safety SOPs.

Qualifications

• 1 year of retail sales experience required or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Strong computer skills and basic internet coordination experience.
• Must be a self-starter and able to work in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone SOPs.
• Verify the identity of the person picking up orders and obtain required information.
• Deliver customer storage buy orders in POS and follow safety SOPs.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act in accordance with the company’s core roles.

Skills

Retail sales experience

Excellent communication

Strong computer skills

Self-starter

Interpersonal skills

Job description

Floor & Decor Holdings Inc. in San Antonio is seeking a friendly associate to greet customers and manage the customer storage buy pick-up process, including verification of identity and required information.

The role requires at least one year of retail sales experience, excellent communication, and strong computer skills. You will work in a fast-paced environment, stock and assist customers, and follow safety SOPs.