Customer Experience & Pickup Specialist

Floor & Decor Holdings Inc.; Cedar Park (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k match

Employee Stock Purchase Plan

Medical, Dental, Vision Insurance

Job summary

Floor & Decor Holdings Inc. is hiring for a customer service associate to greet customers and manage the storage buy pick-up process. This full-time/part-time role involves assisting customers, handling pickup verification, and maintaining product knowledge while following SOPs.

Candidates should have at least 1 year of retail sales experience, excellent communication, and strong computer skills. The job is based in Cedar Park, TX and offers opportunities for growth with a reputable flooring

Qualifications

• 1 year of retail sales experience or equivalent combination of education and experience.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with ability to work with store management and associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with phone answering SOP.
• Verify identity of person picking up order(s).
• Obtain required customer information on all store pick-ups.
• Deliver customer storage buy orders in POS.
• Follow safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to brand standards.
• Act in line with company core roles.

Skills

Retail sales experience

Excellent communication

Interpersonal skills

Strong computer skills

Internet project coordination

Self-starter

Job description

Floor & Decor Holdings Inc. is hiring for a customer service associate to greet customers and manage the storage buy pick-up process. This full-time/part-time role involves assisting customers, handling pickup verification, and maintaining product knowledge while following SOPs.

Candidates should have at least 1 year of retail sales experience, excellent communication, and strong computer skills. The job is based in Cedar Park, TX and offers opportunities for growth with a reputable flooring