Customer Experience & Orders Specialist

Paycom - ATS; Maryland; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Voluntary Life Insurance

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture, Matt—

Paid Training & Ongoing Professional  

Job summary

Ashley Furniture is seeking a friendly Customer Service Representative to join its Regency Management Services family in the United States. You will support customers in person and over the phone, ensuring orders move smoothly from purchase to delivery.

Work closely with sales and office teams to keep orders accurate, process payments, and maintain a welcoming showroom. A positive attitude and teamwork are essential for success.

Qualifications

• High school diploma or GED required.
• Excellent verbal and listening skills.
• Strong customer service and interpersonal abilities.
• Proficient in Outlook, Word, and Excel.
• Ability to handle cash and basic math.

Responsibilities

• Enter customer orders accurately into the system.
• Process payments and manage cash transactions.
• Schedule deliveries and update customers on order status.
• Assist showroom operations and maintain customer-friendly environment.
• Collaborate with sales and office teams to support an exceptional customer experience.

Skills

Customer service

Interpersonal skills

Verbal communication

Listening skills

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ashley Furniture is seeking a friendly Customer Service Representative to join its Regency Management Services family in the United States. You will support customers in person and over the phone, ensuring orders move smoothly from purchase to delivery.

Work closely with sales and office teams to keep orders accurate, process payments, and maintain a welcoming showroom. A positive attitude and teamwork are essential for success.