Customer Service Representative

Airbus; Wauwatosa (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Brenntag Great Lakes is seeking an Account Coordinator to manage assigned accounts, process customer orders, and partner with Sales to answer product questions. You will monitor inventory and delivery dates to ensure on-time fulfillment.

You will communicate clearly with customers and internal teams, resolve issues, and support rush requests from purchasing, inventory control, and traffic. The role requires strong organizational skills and a customer-first mindset in a fast-paced environment.

Qualifications

• Associates degree or equivalent work experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals.
• Ability to write routine reports and correspondence
• Ability to calculate figures and percentages such as discounts, interest, commissions

Responsibilities

• Process all customer orders for the accounts assigned.
• Partner with Sales Representatives to resolve customer product questions.
• Monitor inventory, order status and delivery dates to ensure on-time delivery.
• Proactively notify customers of potential delivery problems and provide alternatives.
• Coordinate with internal resources (purchasing, inventory control, traffic) to source and suggest alternatives.
• Assist with expediting rush product requests.

Skills

Multitasking

Communication

Organization

Fast-paced work

Customer service

Education

Associates degree or equivalent

Job description

Your Role Job Description At Brenntag Great Lakes, our Account Coordinators play a critical role in achieving strong relationships by ensuring we deliver on our commitments to our customers.

Responsibilities

• Processing all customer orders for the accounts they are assigned
• Partnering with Sales Representatives to resolve customer product questions
• Monitoring inventory, order status and delivery dates to ensure the correct product is delivered to the customer in the time frame they requested
• Proactively notifying customers of potential delivery problems and providing alternatives to resolve the problems
• Work with internal resources such as purchasing, inventory control and traffic to source and suggest alternatives for the customer
• Work with internal resources to coordinate and expedite rush product requests.

Skills and Experience

• Ability to multi-task
• Excellent verbal and written communication skills
• Excellent organization and coordination skills
• Proven experience working in a fast-paced environment
• Desire to exceed customer expectations

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals
• Ability to write routine reports and correspondence
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to problem solve and apply concepts of basic algebra.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Must interpret instructions furnished in written, oral, diagram or schedule form.
• Associates degree and/or equivalent work experience

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization.

We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.

We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution. As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company's mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.

For more information, please visit www.brenntag.com