Customer Service Representative

Brenntag; Wauwatosa (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Brenntag Great Lakes is seeking an Account Coordinator to manage customer orders, coordinate with Sales, and monitor inventory to ensure on-time delivery.

You will communicate with customers, resolve issues, and collaborate with purchasing, traffic and other internal teams to source alternatives and expedite rush requests.

Qualifications

• Reading and interpreting documents such as safety rules, operating and maintenance instructions, procedure manuals.
• Writing routine reports and correspondence.
• Calculating figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Problem solving and basic algebra concepts.
• Solving practical problems with limited standardization.

Responsibilities

• Processing all customer orders for the accounts assigned.
• Partnering with Sales Representatives to resolve customer product questions.
• Monitoring inventory, order status and delivery dates to ensure on-time delivery.
• Proactively notifying customers of potential delivery problems and providing alternatives.
• Coordinating with purchasing, inventory control and traffic to source alternatives.
• Coordinating and expediting rush product requests with internal resources.

Skills

Multi-tasking

Verbal communication

Written communication

Organization

Coordination

Customer service mindset

Education

Associate degree

Job description

Your Role

Job Description

At Brenntag Great Lakes, our Account Coordinators play a critical role in achieving strong relationships by ensuring we deliver on our commitments to our customers.

Responsibilities include but are not limited to:

• Processing all customer orders for the accounts they are assigned
• Partnering with Sales Representatives to resolve customer product questions
• Monitoring inventory, order status and delivery dates to ensure the correct product is delivered to the customer in the time frame they requested
• Proactively notifying customers of potential delivery problems and providing alternatives to resolve the problems
• Work with internal resources such as purchasing, inventory control and traffic to source and suggest alternatives for the customer
• Work with internal resources to coordinate and expedite rush product requests.

Individuals that have the following skills and experience will excel in this position:

• Ability to multi-task
• Excellent verbal and written communication skills
• Excellent organization and coordination skills
• Proven experience working in a fast-paced environment
• Desire to exceed customer expectations

Qualifications:

• Ability to read and interpret documents such as safety rules, operating and
• maintenance instructions, procedure manuals
• Ability to write routine reports and correspondence
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to problem solve and apply concepts of basic algebra.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Must interpret instructions furnished in written, oral, diagram or schedule form.
• Associates degree and/or equivalent work experience

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team