Customer Experience Leader & Store Operations

Dsw-Shoe-Warehouse,-Inc.; Fairfax (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

DSW Shoe Warehouse, Inc. in Fairfax, VA seeks a store associate to enhance the customer shopping experience and support daily store operations.

The role focuses on delivering outstanding service, maintaining store standards, and assisting with inventory, cash wrap, and omni-channel activities. You will work with the store leadership team to ensure a positive environment, respond to customer needs with urgency, and help drive store KPIs.

Qualifications

• Minimum 2 years in a customer-facing role
• High school diploma or equivalent required
• Able to stand/walk for extended periods and lift up to 50 lbs occasionally

Responsibilities

• Model customer experience leader behaviors to drive KPI; respond to customer requests with urgency
• Maintain store standards and complete daily open/close tasks including cleaning and maintenance
• Support inventory activities such as freight receipt, product placement, markdowns, and MOOS
• Assist with omni-channel activities (Charge/Send and BOPIS) and communication of supply needs
• Provide feedback to Store Manager and escalate issues as needed
• Perform other duties as assigned by Store Manager or leaders

Skills

Customer service

Team collaboration

Communication

Technology use

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Mobile device usage

Job description

DSW Shoe Warehouse, Inc. in Fairfax, VA seeks a store associate to enhance the customer shopping experience and support daily store operations.

The role focuses on delivering outstanding service, maintaining store standards, and assisting with inventory, cash wrap, and omni-channel activities. You will work with the store leadership team to ensure a positive environment, respond to customer needs with urgency, and help drive store KPIs.