Customer Service & Office Support Clerk

Temco Logistics LLC; Melrose Park (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction while maintaining detailed records and collaborating across departments.

The role requires strong communication, organizational skills, and attention to detail in a fast-paced logistics environment. This on-site position offers opportunities for growth and exposure to complete order and delivery processes.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service or office administrative tasks.
• Excellent communication and interpersonal skills to build positive customer relationships.
• Strong problem-solving abilities and attention to detail in addressing inquiries.

Responsibilities

• Provide customers with accurate information about orders, delivery status, and product details.
• Answer phone calls and emails promptly to address questions and requests.
• Follow up with customers to ensure satisfaction with delivery and installation services.
• Resolve issues and escalate unresolved matters to the supervisor when needed.
• Monitor delivery schedules to provide real-time updates to customers.
• Maintain knowledge of Temco Logistics’ products and services to support inquiries.

Skills

Customer service

Communication

Organizational skills

Problem solving

Office software

Education

High school diploma

Tools

MS Office

ERP systems

Job description

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction while maintaining detailed records and collaborating across departments.

The role requires strong communication, organizational skills, and attention to detail in a fast-paced logistics environment. This on-site position offers opportunities for growth and exposure to complete order and delivery processes.