Customer Experience & Membership Growth Specialist

El Car Wash; Baltimore (MD); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health insurance

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

FREE car washes

Job summary

El Car Wash in Baltimore is seeking a Customer Experience Advisor to greet guests with energy and convert interactions into loyalty. You’ll be the face of EL, blending service and sales to grow memberships and drive repeat visits.

You’ll handle concerns, maintain a clean, welcoming site, log feedback, and share insights with the team. The role emphasizes outdoor, variable hours including evenings and weekends, with comprehensive benefits.

Qualifications

• Reliable attendance with a professional image.
• Charismatic, high-energy presence in customer-facing moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven — you know your numbers and you care about hitting them.
• Strong empathy paired with sales drive — you read the customer and adjust accordingly.
• Confident handling complaints and concerns on the spot — you resolve, you don't deflect.
• Comfortable with POS systems and site technology.
• Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions.
• Prior sales, retail, or hospitality experience is a plus.
• Bilingual (English/Spanish) — strong plus in South Florida markets.

Responsibilities

• Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.
• Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.
• Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.
• Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.
• Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.
• Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

Skills

Reliable attendance

Professional image

Charismatic energy

Rapport building

Goal-oriented

Empathy with sales

Handling complaints

POS systems

Bilingual English/Spanish

Evenings/weekends/holidays

Tools

POS systems

Site technology

Job description

El Car Wash in Baltimore is seeking a Customer Experience Advisor to greet guests with energy and convert interactions into loyalty. You’ll be the face of EL, blending service and sales to grow memberships and drive repeat visits.

You’ll handle concerns, maintain a clean, welcoming site, log feedback, and share insights with the team. The role emphasizes outdoor, variable hours including evenings and weekends, with comprehensive benefits.