Customer Experience & Membership Growth Advocate

El Car Wash; Towson (MD); On-site; USD 20,664 - 30,307; Full time

Job summary

El Car Wash is seeking a Customer Experience Advisor to welcome customers, promote the Unlimited Membership program, and convert interactions into loyalty. You’ll read customers, tailor your approach, and close sales while maintaining a clean, safe site and delivering standout service.

You will log feedback, share insights with the team, and handle concerns quickly to leave each guest impressed. Availability for evenings, weekends, and holidays is required.

Qualifications

• Reliable attendance and professional image — you show up on time, polished, and ready.
• Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven — you know your numbers and you care about hitting them.
• Strong empathy paired with sales drive — you read the customer and adjust accordingly.
• Confident handling complaints and concerns on the spot — you resolve, you don’t deflect.

Responsibilities

• Welcome every customer with confidence, energy, and a genuine smile; first impressions matter.
• Educate customers on the Unlimited Membership program and convert interest into loyalty.
• Read the customer, adjust your approach, and close — without ever being pushy.
• Resolve concerns quickly and professionally; leave customers impressed.
• Maintain a clean, safe, welcoming environment in all customer-facing areas.
• Log customer feedback in Micrologic, flag issues early, and communicate insights to the team.

Skills

Customer service

Sales

Communication

Rapport building

Empathy

Complaint handling

Attendance & professionalism

Bilingual (English/Spanish)

Tools

POS systems

Job description

El Car Wash is seeking a Customer Experience Advisor to welcome customers, promote the Unlimited Membership program, and convert interactions into loyalty. You’ll read customers, tailor your approach, and close sales while maintaining a clean, safe site and delivering standout service.

You will log feedback, share insights with the team, and handle concerns quickly to leave each guest impressed. Availability for evenings, weekends, and holidays is required.