Customer Experience & Membership Growth Advisor

El Car Wash; Town of Florida (NY); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Health benefits

401(k) with matching

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor to be the face of EL, delivering energetic service and real sales drive that turns interactions into loyalty. You’ll welcome customers, educate them about memberships, and convert interest into lasting relationships.

In this frontline role, you’ll log feedback in Micrologic, maintain a safe, welcoming site, and drive loyalty while ensuring every guest leaves with a positive impression of the brand.

Qualifications

• Welcome customers with confidence and a genuine smile.
• Educate customers on the Unlimited Membership program and convert interest into loyalty.
• Close sales while maintaining trust and avoiding pushiness.
• Resolve concerns quickly and professionally.
• Maintain a clean, safe and welcoming environment.
• Log customer feedback in Micrologic and share insights with the team.

Responsibilities

• Set the tone from the start with energy and a genuine smile.
• Drive membership growth through effective product knowledge.
• Turn service moments into sales by reading customers and adapting approach.
• Handle difficult moments and leave customers impressed.
• Keep the site clean, safe and welcoming for all visitors.
• Capture feedback and communicate insights to the team proactively.

Skills

Customer-centric

Team collaboration

Problem solving

Communication

Sales awareness

Product knowledge

Tools

Micrologic

Job description

El Car Wash is seeking a Customer Experience Advisor to be the face of EL, delivering energetic service and real sales drive that turns interactions into loyalty. You’ll welcome customers, educate them about memberships, and convert interest into lasting relationships.

In this frontline role, you’ll log feedback in Micrologic, maintain a safe, welcoming site, and drive loyalty while ensuring every guest leaves with a positive impression of the brand.