Guest Experience & Membership Growth Specialist

El Car Wash; Miami (FL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Full comprehensive benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is hiring a Customer Experience Advisor to greet guests with energy and authenticity, drive membership growth, and convert visits into lasting loyalty. You will read customers, tailor your approach, and close sales while maintaining a welcoming environment.

The role emphasizes relationship-building, handling concerns proficiently, and logging feedback in Micrologic. Availability includes evenings, weekends, and holidays, with outdoor work in Florida conditions.

Qualifications

• Reliable attendance and professional image.
• Charismatic, high-energy presence.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven.
• Strong empathy paired with sales drive.
• Confident handling complaints and concerns on the spot.
• Comfortable with POS systems and site technology.
• Available for evenings, weekends, and holidays; comfortable working outdoors.

Responsibilities

• Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile.
• Drive membership growth - Educate customers on our Unlimited Membership program and convert interest into loyalty.
• Turn service into sales - Read the customer, adjust your approach, and close — without being pushy.
• Handle the hard moments - Resolve concerns quickly and professionally.
• Keep the site sharp - Maintain a clean, safe, and welcoming environment.
• Capture what matters - Log customer feedback in Micrologic and communicate insights to the team.

Skills

Reliable attendance

High-energy presence

Rapport building

Results-driven

Empathy with sales

Conflict resolution

POS systems

Flexible schedule

Sales/retail experience

Bilingual

Tools

Micrologic

Job description

El Car Wash is hiring a Customer Experience Advisor to greet guests with energy and authenticity, drive membership growth, and convert visits into lasting loyalty. You will read customers, tailor your approach, and close sales while maintaining a welcoming environment.

The role emphasizes relationship-building, handling concerns proficiently, and logging feedback in Micrologic. Availability includes evenings, weekends, and holidays, with outdoor work in Florida conditions.