Customer Experience Advisor: Drive Membership & Service

El Car Wash; Sterling Heights (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental insurance

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash in Sterling Heights, MI is seeking a Customer Experience Advisor. You will be the face of EL, delivering high-energy service while driving membership growth and loyalty. Welcome customers, explain the Unlimited Membership, and ensure a welcoming, safe site.

Resolve concerns promptly, maintain a clean environment, and log feedback to help the team improve. Availability for evenings, weekends, and holidays is required; bilingual English/Spanish is a strong plus.

Qualifications

• Reliable attendance and professional image — you show up on time, polished, and ready.
• Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven — you know your numbers and you care about hitting them.
• Strong empathy paired with sales drive — you read the customer and adjust accordingly.
• Confident handling complaints and concerns on the spot — you resolve, you don't deflect.

Responsibilities

• Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile.
• Drive membership growth - Educate customers on our Unlimited Membership program and convert interest into loyalty.
• Turn service into sales - Read the customer, adjust your approach, and close — without being pushy.
• Handle the hard moments - Resolve concerns quickly and professionally; make it right and impress.
• Keep the site sharp - Maintain a clean, safe, welcoming environment; standards visible in customer areas.
• Capture what matters - Log customer feedback in Micrologic, flag issues early, communicate insights to the team.

Skills

Reliable attendance

Charismatic presence

Rapport building

Sales driven

Empathy with sales

Available for evenings weekends & hols

Bilingual English/Spanish

Hospitality experience

Bilingual (English/Spanish)

Tools

POS systems

Site technology

Job description

El Car Wash in Sterling Heights, MI is seeking a Customer Experience Advisor. You will be the face of EL, delivering high-energy service while driving membership growth and loyalty. Welcome customers, explain the Unlimited Membership, and ensure a welcoming, safe site.

Resolve concerns promptly, maintain a clean environment, and log feedback to help the team improve. Availability for evenings, weekends, and holidays is required; bilingual English/Spanish is a strong plus.