Customer Experience & Membership Advisor

El Car Wash; Southfield (MI); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training and career growth

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor in Southfield, MI to welcome customers with energy and confidence, educate them on Unlimited Membership, and convert interest into lasting loyalty.

You will read the customer, adjust your approach, and close sales without being pushy while resolving concerns promptly. The role emphasizes safety, cleanliness, and proactive feedback logging.

Qualifications

• Reliable attendance and professional image.
• Charismatic, high-energy presence for customer-facing moments.
• Ability to build rapport quickly and influence without being pushy.
• Goal-oriented with strong numbers orientation.
• Empathy paired with sales drive to read customers.
• Confident handling complaints on the spot.
• Comfortable with site technology and POS systems.
• Available for evenings, weekends, and holidays.
• Bilingual English/Spanish is a strong plus.

Responsibilities

• Welcome customers with confidence and energy at first contact.
• Educate about Unlimited Membership and convert to loyalty.
• Read customers and close sales without being pushy.
• Resolve concerns quickly and leave customers impressed.
• Maintain a clean, safe, welcoming site environment.
• Log customer feedback in Micrologic and report insights to the team.

Skills

Reliable attendance

Professional image

High-energy presence

Rapport building

Goal-oriented

Empathy with sales

Conflict resolution

POS systems

Site technology familiarity

Bilingual English/Spanish

Tools

Micrologic

POS systems

Job description

El Car Wash is seeking a Customer Experience Advisor in Southfield, MI to welcome customers with energy and confidence, educate them on Unlimited Membership, and convert interest into lasting loyalty.

You will read the customer, adjust your approach, and close sales without being pushy while resolving concerns promptly. The role emphasizes safety, cleanliness, and proactive feedback logging.