Customer Experience & Membership Growth Pro

El Car Wash LLC

Baltimore (MD)

On-site

USD 17,000 - 28,000

Part time

9 days ago

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Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash LLC is seeking a dynamic Customer Experience Advisor to greet customers, educate them on the Unlimited Membership, and convert interest into loyalty. You will balance service with tactful sales, resolve concerns, and keep the site welcoming and safe while logging feedback for continuous improvement.

The ideal candidate brings high energy, strong communication, reliability, and the ability to work evenings, weekends, and holidays.

Qualifications

Reliable attendance and professional image.
Charismatic, high-energy presence in customer-facing moments.
Proven ability to build rapport quickly and influence without being pushy.
Goal-oriented and results-driven with solid numeric awareness.
Strong empathy paired with sales drive; adapt to customers.
Confident handling complaints and concerns on the spot.
Available for evenings, weekends, and holidays; outdoors in all conditions.

Responsibilities

Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile.
Drive membership growth - Educate customers on our Unlimited Membership program and convert interest to loyalty.
Turn service into sales - Read the customer, adjust approach, and close, without being pushy.
Handle the hard moments - Resolve concerns quickly and professionally and leave customers impressed.
Keep the site sharp - Maintain a clean, safe, and welcoming environment.
Capture what matters - Log customer feedback in Micrologic and share insights with the team.