Sales Manager: Drive Store Sales & Customer Experience

The Michael's Companies; Lancaster (CA); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Lancaster, CA seeks a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations and ensuring brand standards. You will coach a team, manage day-to-day execution, support loyalty programs, and drive omni-channel services like BOPIS and same-day delivery while delivering strong sales results.

This role requires 3+ years retail leadership, strong communication, and ability to work nights, weekends, and early mornings in

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focused coaching and communication.
• Experience driving KPI through selling behaviors and service standards.

Responsibilities

• Lead store team and ensure SOP compliance and policy execution.
• Drive customer experience and selling behaviors to improve conversion.
• Oversee POS/self-checkout, BOPIS, and omni-channel fulfillment.

Skills

Retail leadership

Customer experience

Team coaching

SOP compliance

Tools

POS systems

Job description

The Michaels Companies Lancaster, CA seeks a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations and ensuring brand standards. You will coach a team, manage day-to-day execution, support loyalty programs, and drive omni-channel services like BOPIS and same-day delivery while delivering strong sales results.

This role requires 3+ years retail leadership, strong communication, and ability to work nights, weekends, and early mornings in