Customer Experience Liaison - Quotes & Delivery

Integra Technologies.; Manchester (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Micross MHT in Manchester, NH is seeking a Customer Support Specialist to act as the liaison between customers and internal teams. You will oversee accounts, prepare quotations, and resolve inquiries from quotation through delivery.

The role requires coordinating with Engineering, QA, and Production to address technical and quality issues, ensuring accurate and timely responses to customers. Strong communication and multitasking are essential.

Qualifications

• Minimum of 2 years’ experience in customer support.
• Exceptional verbal and written communication skills with a customer-focused, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Demonstrated problem-solving abilities and a proactive, collaborative approach.
• Ability to build customer and internal relationships.
• Strong attention to detail.
• Knowledge of Microsoft Office Applications.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Prepare precise and timely quotations based on customer specifications, technical drawings, and internal capabilities.
• Respond promptly to customer inquiries regarding order status, lead times, pricing, product availability, and delivery schedules.
• Collaborate with Engineering, Quality Assurance, and Production teams to resolve technical and quality-related issues.

Skills

Customer support

Verbal & written communication

Organization

Multitasking

Problem solving

Relationship building

Attention to detail

Tools

Microsoft Office

Job description

Micross MHT in Manchester, NH is seeking a Customer Support Specialist to act as the liaison between customers and internal teams. You will oversee accounts, prepare quotations, and resolve inquiries from quotation through delivery.

The role requires coordinating with Engineering, QA, and Production to address technical and quality issues, ensuring accurate and timely responses to customers. Strong communication and multitasking are essential.