Customer Service Pro: Orders, Scheduling & Support

MTM LLC; Williamsburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

MTM LLC is seeking a dedicated Customer Service Representative to manage orders, schedule service calls, and deliver exceptional customer support. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities include coordinating with sales, operations, and logistics to ensure seamless order processing and service delivery, with a focus on customer satisfaction and data accuracy.

Qualifications

• 2+ years of customer service experience in window/home improvement.
• Proficiency in MS Office and CRM software.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer inquiries about product offerings, availability, and pricing.
• Process orders accurately and efficiently for timely delivery.
• Coordinate and schedule service calls for installations, repairs, and maintenance.
• Maintain accurate records of customer interactions, orders, and service requests.
• Conduct post-service follow-up to gauge satisfaction.
• Collaborate with sales, operations, and logistics teams.

Skills

Communication skills

Problem-solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate/Bachelor degree preferred

Tools

Microsoft Office

CRM software

Job description

MTM LLC is seeking a dedicated Customer Service Representative to manage orders, schedule service calls, and deliver exceptional customer support. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities include coordinating with sales, operations, and logistics to ensure seamless order processing and service delivery, with a focus on customer satisfaction and data accuracy.