Customer Service & Quotes Specialist

MACOM; Lowell (MA); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan

Paid time off

Professional development

Job summary

MACOM is seeking a Customer Service Representative to serve as the primary liaison between customers, sales, and product lines at our Lowell, MA site. You will handle quotes, order entry, and resolution of issues with high accuracy.

Responsibilities include responding to inquiries, managing orders, maintaining backlog, addressing complaints, and coordinating with other departments to solve problems while exercising sound judgment and building trust with customers and colleagues.

Qualifications

• Strong data entry, repetitive task and attention to detail.
• Desire to learn; ability to work well in a team.
• Customer orientation; ability to adapt to different personality types.
• Strong computer skills; proficiency with MS Office Suite.
• Good verbal and written communication.
• Ability to multi-task and manage time effectively.

Responsibilities

• Provide accurate and complete response to high volume of incoming customer service inquiries including requests for quotation.
• Order Entry/Management – new orders, return orders, sample orders, credits, debits
• Maintain backlog to reflect customer requirements, manage all expedite requests
• Handle customer complaints and/or elevate when necessary.
• Coordinate with various other departments to solve problems
• Exercises good judgment within defined practices and procedures to determine appropriate action.
• Build relationships and trust throughout the company and with customers.

Skills

Data entry

Teamwork

Customer orientation

MS Office

Communication

Multitasking

Attention to detail

Desire to learn

Education

High school diploma

College degree - preferred

Tools

SAP

Job description

MACOM is seeking a Customer Service Representative to serve as the primary liaison between customers, sales, and product lines at our Lowell, MA site. You will handle quotes, order entry, and resolution of issues with high accuracy.

Responsibilities include responding to inquiries, managing orders, maintaining backlog, addressing complaints, and coordinating with other departments to solve problems while exercising sound judgment and building trust with customers and colleagues.