Customer Experience Specialist: CX, Order & Support

Hubbell Incorporated; Manchester (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

Hubbell Incorporated in Manchester, NH is seeking a Customer Experience Representative to interact with customers and collaborate with Sales, Operations, and Pricing. You will help process orders, ensure pricing accuracy, and resolve issues to deliver a superior customer experience.

In this early‑career role, you will maintain records in SAP and Salesforce, manage RMAs, and support continuous improvement across business systems while balancing priorities in a fast‑paced environment.

Qualifications

• Associate's degree in business or related field preferred.
• Strong communication and relationship-building skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Excel.
• Experience with SAP, Salesforce, CRM, ERP, or analytics tools is a plus.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, chat, and CRM.
• Process, review, and manage customer orders with pricing, product, quantity, and shipping accuracy.
• Investigate and resolve order discrepancies, complaints, shipping issues, pricing concerns, and product inquiries.
• Manage RMAs and tool repair transactions from initiation to completion, including customer updates.
• Communicate order, return, and repair status updates while proactively managing customer expectations.
• Maintain accurate customer records in SAP, Salesforce, and related systems.
• Collaborate with Sales, Pricing, Product Management, Planning, Operations, and Logistics to resolve issues.
• Utilize reporting tools to analyze data and identify continuous improvement opportunities.
• Support team goals by managing workload priorities and providing cross-functional support.

Skills

Strong communication

Relationship-building

Problem-solving

Organizational abilities

Multi-tasking

Education

Associate's degree in business or related field

Tools

SAP

Salesforce

CRM

ERP

Analytics tools

Job description

Hubbell Incorporated in Manchester, NH is seeking a Customer Experience Representative to interact with customers and collaborate with Sales, Operations, and Pricing. You will help process orders, ensure pricing accuracy, and resolve issues to deliver a superior customer experience.

In this early‑career role, you will maintain records in SAP and Salesforce, manage RMAs, and support continuous improvement across business systems while balancing priorities in a fast‑paced environment.