Customer Support Spc.

Integra Technologies.; Manchester (NH); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Micross MHT in Manchester, NH is seeking a Customer Support Specialist to act as the liaison between customers and internal teams. You will oversee accounts, prepare quotations, and resolve inquiries from quotation through delivery.

The role requires coordinating with Engineering, QA, and Production to address technical and quality issues, ensuring accurate and timely responses to customers. Strong communication and multitasking are essential.

Qualificações

• Minimum of 2 years’ experience in customer support.
• Exceptional verbal and written communication skills with a customer-focused, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Demonstrated problem-solving abilities and a proactive, collaborative approach.
• Ability to build customer and internal relationships.
• Strong attention to detail.
• Knowledge of Microsoft Office Applications.

Responsabilidades

• Serve as the primary point of contact for assigned customer accounts.
• Prepare precise and timely quotations based on customer specifications, technical drawings, and internal capabilities.
• Respond promptly to customer inquiries regarding order status, lead times, pricing, product availability, and delivery schedules.
• Collaborate with Engineering, Quality Assurance, and Production teams to resolve technical and quality-related issues.

Conhecimentos

Customer support

Verbal & written communication

Organization

Multitasking

Problem solving

Relationship building

Attention to detail

Ferramentas

Microsoft Office

Descrição da oferta de emprego

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Customer Support Spc.

Micross MHT, Manchester, NH, US

3 days ago Requisition ID: 1720

Job Title: Customer Support Specialist

Position Summary

The Customer Support Specialist serves as a liaison between customers and internal teams, ensuring a seamless experience from quotation through delivery. This role requires overseeing accounts, delivering accurate and timely quotations, and resolving inquiries and issues with efficiency and professionalism.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Prepare precise and timely quotations based on customer specifications, technical drawings, and internal capabilities.
• Respond promptly to customer inquiries regarding order status, lead times, pricing, product availability, and delivery schedules.
• Collaborate with Engineering, Quality Assurance, and Production teams to resolve technical and quality-related issues.

Required Qualifications

• Minimum of 2 years’ experience in customer support, preferably within manufacturing, electronics, technology, or other quality-driven industries.
• Exceptional verbal and written communication skills with a customer-focused, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Demonstrated problem-solving abilities and a proactive, collaborative approach.
• Ability to build customer and internal relationships.
• Strong attention to detail.
• Knowledge of Microsoft Office Applications.