Technical Customer Support Specialist - Manufacturing

Rocket City HR; Huntsville (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

MSNST is seeking a Customer Service Representative to act as the main liaison between customers, the sales team, and the production department in a manufacturing setting.

The role focuses on providing executive-level customer support, handling inquiries, processing orders, and maintaining accurate records across ERP and CRM systems. You will collaborate with engineering and shop staff to ensure timely communication and issue resolution.

Qualifications

• Minimum of 2 years in customer service, inside sales, sales support, or related manufacturing/technical roles.
• Excellent written and verbal communication skills.
• Strong interpersonal skills to work with customers, sales, and production teams.
• Excellent organization, multitasking, and time management.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Ability to learn technical products and explain information clearly.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Serve as primary point of contact for inquiries about products, services, quotes, orders, repairs, and calibration.
• Support quote preparation, order processing, follow-ups, and account management with sales.
• Coordinate customer requirements with shop, engineering, and production teams.
• Communicate lead times, order status, and shipment information to customers.
• Enter and maintain accurate records; process orders and service requests.
• Resolve customer concerns professionally and support continuous improvement.

Skills

Customer service

Inside sales

Communication skills

Interpersonal skills

Time management

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office (Outlook, Word, Excel)

ERP systems familiarity

CRM familiarity

Job description

MSNST is seeking a Customer Service Representative to act as the main liaison between customers, the sales team, and the production department in a manufacturing setting.

The role focuses on providing executive-level customer support, handling inquiries, processing orders, and maintaining accurate records across ERP and CRM systems. You will collaborate with engineering and shop staff to ensure timely communication and issue resolution.