Guest Experience Leader

Five Below; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Five Below is seeking an experienced store leader to WOW customers and drive service scores. You will train crew, supervise front-end operations, and partner with the store manager to maintain merchandising standards.

The role requires managing open/close procedures, maintaining cleanliness, and supporting corporate communications. A minimum of 2 years in management and strong communication skills are essential.

Qualifications

• High School diploma or equivalent is required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Lead the store to achieve customer service score goals.
• Train crew on the BEST customer service experience.
• Manage front-end operations and merchandising to brand standards.
• Ensure front-end equipment works and staff are trained.
• Open/close procedures and keep the store clean and ready for customers.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an experienced store leader to WOW customers and drive service scores. You will train crew, supervise front-end operations, and partner with the store manager to maintain merchandising standards.

The role requires managing open/close procedures, maintaining cleanliness, and supporting corporate communications. A minimum of 2 years in management and strong communication skills are essential.