Customer Experience Leader - Front-End & Team Coach

Five Below; Newington (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Five Below is seeking a store leadership role focused on delivering exceptional customer service and driving performance across the front of store operations. You will manage and train crew, oversee checkout, and ensure the store meets brand standards for cleanliness and presentation.

The ideal candidate has 2+ years of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• Proven ability to lead a team and drive customer service goals.
• Strong verbal and written communication skills.
• Ability to multi-task and adapt in a fast-paced environment.

Responsibilities

• Ensure all crew members deliver WOW customer service.
• Train crew on the BEST customer service experience.
• Lead store to meet customer service score goals set by District Manager.
• Oversee front-end operations and merchandising standards.
• Maintain equipment, safety, and cleanliness across the store.

Skills

Communication

Leadership

Multi-tasking

Creativity

Stress management

Education

High School Diploma

College experience preferred

Tools

Cash register operation

Job description

Five Below is seeking a store leadership role focused on delivering exceptional customer service and driving performance across the front of store operations. You will manage and train crew, oversee checkout, and ensure the store meets brand standards for cleanliness and presentation.

The ideal candidate has 2+ years of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment.