Retail Customer Experience Lead & Trainer

JCPenney; West Deptford Township (NJ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Employee discount

Job summary

JCPenney in West Deptford Township, NJ seeks a Customer Experience Supervisor I to drive profitable sales growth by coaching associates, delivering training, and leading checkout experience strategies across the store.

The role emphasizes customer service leadership, cashier performance, resource planning at peak times, and adherence to company standards. Eligible associates benefit from a competitive package and employee discount.

Qualifications

• Customer service experience in retail environments.
• Strong communication and interpersonal skills.
• Ability to coach and mentor staff and support store leadership.

Responsibilities

• Customer Service & Sales leadership: model and direct customer service activities and maximize sales by proper staffing and leveraging loyalty programs.
• Cashier Performance: train and mentor cashier teams on checkout procedures to ensure consistent service standards.
• Line Management and Checkout Standards: allocate resources to checkouts during peak traffic, use Mobile POS and satellite registers to reduce wait times.
• Human Resources / People Management: manage open requisitions, coordinate interviews and onboarding, support training compliance.

Job description

JCPenney in West Deptford Township, NJ seeks a Customer Experience Supervisor I to drive profitable sales growth by coaching associates, delivering training, and leading checkout experience strategies across the store.

The role emphasizes customer service leadership, cashier performance, resource planning at peak times, and adherence to company standards. Eligible associates benefit from a competitive package and employee discount.