Customer Experience Lead — Growth & Coaching

JCPenney; Morgantown (WV); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and drive profitable sales growth through training initiatives and enhanced checkout experiences. You will model exceptional service, manage staffing, and ensure adherence to company standards while delivering strong results across the store.

The role focuses on people leadership, coaching cashiers, and coordinating resources at peak times to minimize wait times.

Responsibilities

• Act as a role model for customer service and direct customer service activities store-wide.
• Coach cashier associates on checkout procedures and ensure adherence to checkout experience processes.
• Shift resources to optimize checkout wait times using Mobile POS, Satellite Registers and Expeditor stations.
• Oversee interview Talent Tryout process, new hire orientations and ongoing associate training.
• Support shrink and safety initiatives and meet company performance standards.

Job description

JCPenney is seeking a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and drive profitable sales growth through training initiatives and enhanced checkout experiences. You will model exceptional service, manage staffing, and ensure adherence to company standards while delivering strong results across the store.

The role focuses on people leadership, coaching cashiers, and coordinating resources at peak times to minimize wait times.