Customer Experience Leader - Store Ops & Team Development

Socket.dev; Foley (AL); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking an experienced store leader to drive customer service excellence and store performance. The role emphasizes managing front-end operations, merchandising to brand standards, and leading crew members under the direction of the store manager.

You will ensure smooth opening/closing, maintain a clean store, and adapt to a fast-paced retail environment. The position requires at least 2 years of management experience, strong communication skills, and the ability to multi-task in a

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Lead assigned store to achieve and maintain customer service score goals.
• Oversee front end operations and merchandising to brand standards.
• Ensure store opening/closing procedures and cleanliness.
• Perform store manager duties in absence of the manager.
• Recruit, train, coach, and supervise crew members.
• Collaborate with leadership on merchandising and procedures.
• Maintain stock room and routine store maintenance.
• Respond to corporate communications and implement guidance.

Skills

Management experience

Customer service

Verbal communication

Written communication

Multi-tasking

Creativity

Maintaining composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking an experienced store leader to drive customer service excellence and store performance. The role emphasizes managing front-end operations, merchandising to brand standards, and leading crew members under the direction of the store manager.

You will ensure smooth opening/closing, maintain a clean store, and adapt to a fast-paced retail environment. The position requires at least 2 years of management experience, strong communication skills, and the ability to multi-task in a