Customer Experience Leader - Store Ops & Team Coach

Five Below; Nanuet (NY); On-site; USD 26,000 - 29,000; Full time

Job summary

Five Below is seeking a store-level leader to wow customers with a fast, friendly checkout experience and to lead the front-end team to meet brand standards.

The role requires coordinating merchandising, supervising crew, and maintaining store readiness. You may be asked to perform manager duties in the absence of leadership, train staff, and recruit and coach team members to deliver exceptional service.

Qualifications

• High School Graduate or equivalent. College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and friendly service at the front lines.
• Lead assigned store to achieve customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment is functional and crew trained where applicable.
• Handle opening/closing, store cleanliness, and stock room readiness.
• Perform store manager duties in absence of the manager and supervise crew.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store-level leader to wow customers with a fast, friendly checkout experience and to lead the front-end team to meet brand standards.

The role requires coordinating merchandising, supervising crew, and maintaining store readiness. You may be asked to perform manager duties in the absence of leadership, train staff, and recruit and coach team members to deliver exceptional service.